At PALINOVA.shop, we are committed to delivering our artisanal products from our centers in Spain and Palestine to your doorstep as efficiently as possible.
1. Shipping Locations & Origins
We ship worldwide. To ensure the most efficient delivery, your order may be dispatched from:
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Our fulfillment center in Spain (primarily for European orders).
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Our workshop in Palestine (for specialized artisanal items).
2. Shipping Costs
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Calculated at Checkout: Shipping costs are not fixed. They are calculated automatically at checkout based on the delivery address, the total weight of the order, and the selected carrier.
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Customs & Duties: For international orders (outside the EU), the recipient is responsible for any local import duties, taxes, or brokerage fees required by their country’s customs department.
3. Handling & Transit Times
To meet Google Shopping transparency requirements, our timelines are as follows:
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Order Cut-off Time: 14:00 (GMT+1 / Central European Time).
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Order Handling Time: 1–3 business days (Monday – Friday).
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Estimated Transit Time (Spain/EU): 3–7 business days.
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Estimated Transit Time (International): 7–21 business days.
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Please note: Transit times are estimates provided by our carriers and may vary due to customs clearance or local holidays.
4. Order Tracking
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment’s progress.
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your PALINOVA purchase. If you are not happy with your item, we are here to help.
1. Return Window
You have 30 days from the date of delivery to request a return or exchange.
2. Return Process
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Contact Us: Email info@palinova.shop with your order number to initiate the process.
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Labels & Drop-off: We will provide prepaid return shipping labels and instructions for your nearest drop-off location.
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Condition: Items must be in their original, unused condition and in the original packaging.
3. Refunds
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Once your return is received and inspected (usually within 2 business days), we will process your refund.
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Refunds are applied to your original method of payment. Please allow 5–10 business days for the credit to appear on your statement.
4. Exchanges
If you wish to exchange an item for a different size or style, please follow the return process above. Your replacement item will be shipped once the original return is processed.
CONTACT INFORMATION
For any questions regarding shipping, returns, or our artisanal process, please reach out:
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Email: info@palinova.shop
Refused Shipments
If a shipment is refused by the customer due to customs duties or taxes, the package may be returned to us or destroyed. In such cases, any return shipping fees, administrative charges, or customs penalties incurred will be deducted from the customer’s refund. Original shipping costs are non-refundable.
Frequently Asked Questions
What are the shipping locations and origins?
PALINOVA ships worldwide. Orders may be dispatched from our fulfillment center in Spain (primarily for European orders) or our workshop in Palestine (for specialized artisanal items).
How are shipping costs calculated?
Shipping costs are calculated automatically at checkout based on the delivery address, the total weight of the order, and the selected carrier.
Are duties and taxes for international orders the recipient's responsibility?
For international orders outside the EU, the recipient is responsible for any local import duties, taxes, or brokerage fees required by their country's customs department.
What are the handling and transit times?
Order cut-off time is 14:00 (GMT+1 / Central European Time). Handling time is 1–3 business days (Monday–Friday). Estimated transit times are 3–7 business days within Spain/EU and 7–21 business days internationally.
How can I track my order?
After your order is dispatched, you will receive a confirmation email with a tracking number and a link to monitor your shipment.
What is the return and exchange policy?
We offer returns and exchanges within 30 days from the date of delivery. To initiate a return or exchange, please contact us through the site's Contact Us page.